SAP Application Management Services

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Innovative Solutions for the Evolving SAP Application Management Services

Key challenges encountered during SAP Application Management Services

Implementing SAP Application Management Services (AMS) involves several potential challenges that enterprises should be aware of to ensure a successful implementation:

  • Lack of Clear Objectives

    • Without clearly defined goals and objectives, projects can quickly lose direction and focus, leading to delays and inefficiencies.
  • Inadequate Change Management

    • Effective change management is crucial for ensuring smooth transitions. Without it, users may resist new processes, leading to poor adoption and utilization of the SAP system.
  • Data Migration Issues

    • Data migration from legacy systems to SAP can be complex. Ensuring data accuracy and integrity during this process is critical but often challenging.
  • Integration Challenges

    • Integrating SAP with existing systems and other third-party applications can be technically challenging and may require custom solutions.
  • Resource Constraints

    • Insufficient resources, both in terms of personnel and budget, can hinder the progress of SAP AMS projects and lead to delays.
  • User Training and Adoption

    • Ensuring that all users are adequately trained and comfortable with the new system is essential. Lack of proper training can lead to inefficiencies and errors.
  • Regulatory Compliance

    • Maintaining compliance with industry-specific regulations and standards is vital. Ensuring that the SAP system aligns with these requirements can be challenging and requires continuous monitoring.
  • Performance Optimization

    • Ensuring the SAP system performs optimally is crucial for operational efficiency. Performance issues can arise due to various factors, including system configuration, infrastructure, and data volume.
  • Vendor Management

    • Effectively managing relationships with SAP vendors and service providers is essential for smooth project execution. Miscommunication or misalignment with vendors can lead to project delays and increased costs.
  • Continuous Improvement

    • SAP AMS requires ongoing monitoring and continuous improvement to adapt to changing business needs and technological advancements.

Splisys helps its customers succeed in SAP Application Management Services

With its 10+ years of AMS experience, Splisys Next Generation Application Maintenance and Support is successfully delivering customer objectives of cost reduction, end-user satisfaction and transformation of the application landscape. Clients have outsourced their IT to Splisys are consistently realizing true business value beyond cost savings.

  • Committed YoY cost reductions

  • Realize enhanced value beyond cost savings

  • Tools and accelerators for digitization and automation

  • Improve end user satisfaction

  • Single point of accountability from sales to delivery

  • Measurable Service Delivery Framework

Methodologies deployed by Splisys for successful SAP Application Management Services

The methodology for SAP Application Management Services (AMS) is typically structured to ensure effective management, maintenance, and continuous improvement of SAP systems. Here's a comprehensive look at the typical phases involved:

  • Transition Phase

    This phase is crucial for setting up a foundation for the AMS project. Key activities include:

    • Knowledge Transfer: Transitioning knowledge from the implementation team to the AMS team.
    • Baseline Assessment: Evaluating the current state of the SAP system to understand existing issues and areas for improvement.
    • Planning: Developing a detailed transition plan, including roles, responsibilities, and timelines.
  • Stabilization Phase

    The stabilization phase focuses on resolving any initial issues and stabilizing the system. Activities include:

    • Issue Resolution:Addressing any critical issues and defects in the system.
    • Performance Tuning: Optimizing the system for better performance and efficiency.
    • User Training: Providing additional training to users to ensure they are comfortable with the system.
  • Operations Phase

    During the operations phase, the AMS team provides ongoing support and maintenance. Key activities include:

    • Incident Management: Handling user-reported incidents and service requests.
    • Change Management: Managing and implementing changes to the system in a controlled manner.
    • System Monitoring: Continuously monitoring the system's performance and health.
    • Updates and Upgrades: Applying patches, updates, and system upgrades as needed.
  • Continuous Improvement Phase

    This phase focuses on enhancing the system and processes over time. Activities include:

    • Proactive Maintenance: Identifying and addressing potential issues before they become problems.
    • Performance Improvement: Analyzing system performance and implementing improvements.
    • User Feedback:Collecting and acting on user feedback to improve the user experience.