Future-Proofing Utility Operations with Innovation, Intelligence & Insight
As the global utilities sector braces for increasing regulatory pressure, sustainability goals, and customer expectations, 2025 emerges as a pivotal year for embracing intelligent technologies. And SAP is leading this transformation with innovation-first solutions tailored for energy and utility companies.
At Splisys, we’ve been on the front lines of digital transformation in critical industries such as Oil & Gas, Manufacturing, Retail, Mining, and especially Energy & Utilities. This blog explores the top 5 SAP trends of 2025 that will redefine how utility companies operate, deliver value, and stay future-ready.
🚀 Trend #1: AI & Predictive Intelligence Will Drive Proactive Grid Management
SAP AI capabilities, built into the Business Technology Platform (BTP), are enabling utility companies to predict consumption trends, identify asset failures before they happen, and proactively manage the grid. With more than 52% of utility companies adopting AI-driven asset management by mid-2025, reactive maintenance is fast becoming a thing of the past.
Real-world example: A South-East Asia utility company reduced grid downtime by 36% in just 9 months through SAP AI-driven predictive analytics.
At Splisys, we help clients integrate SAP Predictive Maintenance and Service (PdMS) modules with existing systems to create a seamless, intelligence-led maintenance ecosystem.
🌐 Trend #2: ESG Compliance Through SAP Sustainability Control Tower
Environmental, Social, and Governance (ESG) compliance is no longer optional – it’s a business imperative. SAP’s Sustainability Control Tower is equipping utilities with real-time carbon tracking, circularity metrics, and supplier sustainability scoring.
With 73% of utility firms committing to Net Zero goals by 2030, this trend will dominate how companies report, measure, and execute sustainability initiatives.
Splisys has recently supported an energy major in Africa to streamline ESG data collection, reducing manual effort by 60% and reporting errors by 85%.
💡 Trend #3: Hyper-Personalization Through SAP Customer Experience (CX)
In 2025, customer experience is everything. Utility customers now expect personalized communication, transparent billing, and self-service platforms — and SAP CX solutions are stepping up to meet these expectations.
With over 45% growth in utilities deploying SAP Service Cloud and Commerce Cloud, companies are crafting hyper-personalized journeys that reduce churn and increase satisfaction.
A North American client saw a 28% improvement in customer engagement scores after Splisys implemented SAP Emarsys for multi-channel customer interaction.
🔐 Trend #4: Cloud-First, Modular ERP Approach with RISE with SAP
Gone are the days of complex, inflexible ERP structures. With RISE with SAP, utilities are now embracing a cloud-first, modular transformation journey that accelerates innovation and scalability.
The shift toward S/4HANA Cloud enables streamlined processes, faster deployments, and a significant reduction in operational costs. According to SAP, over 60% of utility businesses plan to migrate core operations to the cloud by end of 2025.
Splisys is currently guiding a European utility giant through a phased S/4HANA migration, expected to cut infrastructure costs by 40%.
🔄 Trend #5: Integrating AI-Driven Field Service Management with SAP FSM
Utilities often rely on vast field operations — from meter reading to grid repairs. The integration of SAP Field Service Management (FSM) with AI-powered dispatching, workforce scheduling, and mobile apps is radically improving service response times and workforce efficiency.
On average, utilities using SAP FSM report a 35% increase in first-time fix rates and a 25% reduction in field service costs.
Splisys has helped multiple clients unify their FSM operations into a single digital control tower, enabling real-time visibility across their service workforce.
Final Thoughts: Why These SAP Trends Matter Now
These trends are not just buzzwords – they are shaping how utility companies operate, evolve, and lead in a time of disruption.
At Splisys, we believe in turning trends into tangible business outcomes. From strategy to execution, our SAP experts collaborate closely with clients to design transformation journeys that are scalable, intelligent, and future-ready.
Whether you’re preparing for S/4HANA migration, looking to modernize customer experience, or ensuring ESG compliance — we’re here to walk the journey with you.
👉 Ready to explore how we can help your energy business become future-ready with SAP?
Let’s connect and start the conversation:
🔗 https://www.splisys.com/contact